1. Shipping Locations: We currently offer shipping within Malaysia only. We do not offer international shipping at this time.
2. Shipping Methods: We offer various shipping options for your convenience, including standard shipping and expedited shipping. The shipping method you select will determine the delivery time and cost.
3. Order Processing Time:
- Orders are typically processed within 1-2 business days after payment confirmation.
- Please allow additional processing time during peak seasons and holidays.
4. Delivery Time:
- The estimated delivery time will depend on the shipping method you choose.
- Standard shipping typically takes 3-7 business days.
- Expedited shipping options are available for faster delivery.
5. Shipping Fees:
- Shipping fees are calculated based on the destination, weight, and dimensions of the items in your order.
- Free shipping may be available for orders over a specified amount. Please check our website for current promotions and offers.
6. Tracking Orders:
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order’s status and location through our website or the carrier’s website.
1. Returns and Exchanges:
- If you receive a defective or damaged product, or if the product does not match the description on our website, please contact our customer support team within 7 days of receiving your order.
- We will provide instructions for returning the item, and we will either replace the product or issue a refund, based on your preference.
2. Return Eligibility:
- To be eligible for a return, the product must be in its original packaging and in unused condition.
- Returns are not accepted for products that have been used, damaged due to improper handling, or are missing components.
3. Return Process:
- To initiate a return, please contact our customer support team through the contact information provided on our website.
- You will be required to provide your order number and a detailed description of the issue.
- Our customer support team will guide you through the return process and provide you with a return authorization.
4. Return Shipping:
- Return shipping costs for defective or damaged items will be covered by us.
- For returns due to reasons other than defects, the customer is responsible for the return shipping costs.
- Refunds will be issued within 7 business days of receiving the returned product.
- Refunds will be processed using the original payment method.
6. Exchange Policy:
- If you prefer an exchange for a defective or damaged item, we will arrange for the replacement to be sent to you at no additional cost.
Thank you for shopping with Compact technologies. We appreciate your trust in us and are dedicated to providing you with the best online shopping experience for electronics in Malaysia.